Origin Housing

Taylor Heating have long enjoyed a strong working relationship with Origin Housing for over 20 years and will continue to be your first port of call throughout and beyond 2017. On this page you will be able to find out how to book in for your new boiler installation and what to do if you have a problem with your heating and hot water. 

Origin Housing Association's Contact Details:

0300 3230325



Your Boiler Appointment

Before Your Appointment

On the Day of Your Appointment

* Taylor Heating LTD will post a letter and contact you by telephone to arrange a suitable appointment


* Taylor Heating LTD will call you the day before to confirm your appointment for the following day


* Clear the area around the boiler, cylinder and radiators


* The engineer/s will arrive at your property between 8 and 9am


* Ensure somebody will be home to give access to the engineer/s between these times


* You are free to continue your day as normal once the engineer/s have gained access to your property


* The engineers will usually have finished their day's work at the property before 5pm


Literature & Downloads



How do I book in to have my boiler upgraded?

Please visit our contact us page to find out the different ways to contact a member of our team. From there we can book you in to have your boiler upgraded and answer any further questions you may have.


Am I eligible for a boiler upgrade?

If you are on the list to receive a new boiler you will have most probably already received a letter from us at Taylor Heating LTD. If you have not received a letter and you have an old boiler that is not a Vokera Unica, please contact us to see if you are eligible for an upgrade.


What boiler will you be installing?

We will be installing a band A high efficiency combination boiler (Vokera Unica-i). In most instances this will be installed in the same place as your existing boiler. If your property has a hot water cylinder/water tank, this will be capped and, if necessary, removed during the update process and you will be free to use this new cupboard space in whichever way you choose. 

I've already had a new Vokera boiler, but I have still received a letter to book in for an upgrade? 

In this case, please do contact us as soon as you can so that we can update our database and remove you from the list. In some cases, you may still be eligible for a new boiler.


My current boiler is working absolutely fine... why do I need a new one?

Origin Housing are continuously assessing the best ways to keep your home heated throughout the winter period, as well as ensuring you always have hot water when you need it. It may be that spare parts for your current boiler are becoming increasingly difficult to source, which would result in a longer turnaround time from diagnosis to repair, or there may have been a small issue detected on your most recent service visit. 


What do I need to do to prepare for the engineer's visit?

All you will need to do is make sure that the area around and beneath the boiler is clear, as well as your airing cupboard (if you have a hot water cylinder/water tank). The engineer will also be updating and replacing your radiator valves, so make sure that they are able to get access to every room with a radiator.


How long will the works take to complete?

Most boiler upgrades take place across 2 consecutive weekdays, with the engineer arriving approximately between 8 and 9am on both days. There are a quite a few cases where the works will only take 1 day to complete. Our office team will be able to confirm the exact length of your appointment at the time of booking. The engineer will most likely be at the property until mid/late afternoon.


I need to leave the property whilst the engineer is working, what should I do?

You are more than welcome to carry on with your day as normal once the engineer has gained access to your property, whether it be to carry out a school run or to head off to work. We fully understand that you may not be comfortable leaving an engineer to work in your property unaided, and in this case we will do our best to accommodate you. You are of course more than welcome to stay at the property for the duration of the engineer's works. It is important to remember that we are a reputable company that have been working

hand-in-hand with Origin Housing for many years.


I have had a new Vokera boiler installed but I am unable to get any heating and hot water; who should I report this to?

If your new boiler is less than 24 hours old, please contact us directly to arrange for a breakdown engineer to attend to get this up-and-running again for you. If your new boiler is over 24 hours old, please contact Origin Housing on 0300 3230325 and report your problem to the call centre. From here they will be able to assign a member of their maintenance team to attend and, if not a simple fix, will then be able to pass the problem back free-of-charge under warranty to the manufacturer.


I don't think I have a manual for my new boiler, where can I find one?

At the top of this page is a 'Literature & Downloads' section, where you can download the manual for your boiler type. If you are unsure whether you have a Unica 28 HE boiler or a Unica-i 28 boiler, please get in touch and we will confirm your boiler type for you.


I can no longer be available on the original appointment date, is it too late to change my appointment?

As long as you give us at least 48 hours notice, we can amend your appointment date without a problem and no charges will be incurred. We will try our best to accommodate you with another preferable appointment slot.